Frequently Asked Questions
Find answers to common questions about our glass products and orders.
How do you ensure glass items don't break during shipping?
We use industry-leading discreet packaging and double-walled boxes with premium cushioning to ensure your items arrive in perfect condition.
Are your products handmade?
Yes, many of our signature pieces are handcrafted by skilled glassblowers, ensuring unique quality and durability.
What happens if my order arrives damaged?
If your item arrives broken, please take a photo immediately and contact our support team within 48 hours for a free replacement.
Is the packaging discreet?
Absolutely. All orders are shipped in plain brown or white boxes with a generic return address to maintain your privacy.
How should I clean my Purr Glass products?
We recommend using 91% isopropyl alcohol and coarse salt or a dedicated glass cleaner for the best results.
Can I track my order once it has shipped?
Yes, once your order is processed, a tracking number will be sent to your email address automatically.